Professional Development Session: Deskless by Design: How to Architect Your Frontline Enablement Strategy (Tuesday, June 23, 2026)

Tue, 23 Jun 2026 17:00:00 GMT

Deskless by Design: How to Architect Your Frontline Enablement Strategy

Eighty percent of the global workforce operates on the frontline, executing strategy in fast-paced, regulated environments. Yet they are often expected to perform, stay compliant, and adapt to change using support models designed for desk-based work. Limited time, shifting priorities, and fragmented information lead to inconsistent performance and declining engagement. This session challenges traditional training methods and reframes frontline enablement around how work actually gets done. We’ll dig into the daily pressures frontline employees face, why well-intended training often fails to stick, and how those realities shape behavior on the job. We’ll explore a modern approach that weaves training, compliance, communication, performance support, and coaching into daily work. Participants will explore how AI, microlearning, and in-the-moment support reinforce critical behaviors, meet regulatory requirements, and drive measurable impact without disrupting operations.

After attending this session, you will be able to:

Identify the unique learning and performance challenges facing your frontline workforce
Apply right-fit learning and support practices within the busy frontline workflow
Empower managers to effectively lead their frontline teams

JD Dillon | Advisor, Speaker, Technologist, Author: The Frontline Enablement Playbook

JD Dillon began his career on the frontline, managing movie theaters and theme parks. With 25 years of experience across operations, talent, and marketing with companies like Disney, AMC, and Kaplan, he’s a trusted authority on performance enablement and a passionate advocate for improving the employee experience. A popular keynote speaker, prolific creator, and author of The Modern Learning Ecosystem and The Frontline Enablement Playbook, JD advises organizations on frontline performance strategy, ecosystem architecture, and AI-enabled solutions that power real work every day. Learn more about his latest projects at jddillon.com.

*This session will be recorded. Paid registrations require a minimum 24-hour notice to be refunded.

Refer A Friend - Help Us Grow Our Learning Community

We love welcoming new colleagues into our chapter. If you refer someone who signs up for a session and they include your name as their referrer, you’ll be entered into a drawing for a complimentary Summit ticket.

Thank you for helping us expand access to meaningful development opportunities.

To find out more, go to our Member Discount Page.

Professional Development Session: Don't Dodge Conflict ... Embrace it (Wednesday, July 15, 2026)

Wed, 15 Jul 2026 17:00:00 GMT

Don't Dodge Conflict ... Embrace it

Conflict is inevitable but it doesn’t have to be destructive. This session will equip leaders with a new mindset for viewing conflict as an opportunity for growth. It introduces the LEADD Framework for navigating difficult conversations and reframes conflict as a catalyst for development. When handled effectively, conflict can surface new ideas, challenge assumptions, and strengthen relationships. Embracing this mindset empowers individuals and teams to move beyond discomfort and toward growth and turns everyday challenges into opportunities for stronger communication, better decisions, and lasting impact.

After attending this session, you will be able to:

Attendees will leave with practical strategies to transform conflict into collaboration, stronger relationships, and better outcomes.

Jackie Payne - Director of Leadership and Talent Development at Sagency

Jackie Payne, Director of Leadership and Talent Development at Sagency, partners with organizations to strengthen culture, achieve goals, and drive growth by unlocking the potential of their people. With 25+ years of experience, she brings energy, empathy, and strategic insight, helping leaders identify strengths, seize opportunities, and create meaningful impact. Previously, she served as an Enterprise Client Partner at FranklinCovey and held roles at Augustana University, MIDCO, Wells Fargo, and Concordia College. Jackie is deeply committed to her family, faith, and community, and actively volunteers her time supporting causes that bring purpose and connection to those around her.

*This session will be recorded. Paid registrations require a minimum 24-hour notice to be refunded.

Refer A Friend - Help Us Grow Our Learning Community

Thank you for helping us expand access to meaningful development opportunities.

To find out more, go to our Member Discount Page.

North Dakota ATD upcoming events

Professional Development Session: Deskless by Design: How to Architect Your Frontline Enablement Strategy (Tuesday, June 23, 2026)

Professional Development Session: Don't Dodge Conflict ... Embrace it (Wednesday, July 15, 2026)